Return & Refund Policy

Last updated: September 30, 2026

We want the return process at Jewels by Hanah to be clear before you place an order. This policy explains our voluntary return period, how returns work, where returns must be sent, and how refunds are processed.

This Return & Refund Policy applies to purchases made through jewelsbyhanah.com.

1. 30-Day Return Window

You may return eligible items within 30 calendar days after delivery.

To qualify for a standard change-of-mind return, the item should be:

• unworn and unused;
• in its original condition;
• returned with any original packaging, tags, protective materials, or accessories supplied with it; and
• reasonably protected for return shipment.

You may inspect an item as reasonably necessary to determine its nature, characteristics, and suitability. Items that have been used, worn, damaged after delivery, or otherwise handled beyond what is reasonably necessary may not qualify for a full voluntary return.

This commercial return policy does not limit any rights you may have under applicable law regarding defective, damaged, incorrect, or otherwise non-conforming goods.

2. Starting a Return

If you wish to return an order, contact:

notes@jewelsbyhanah.com

Please include your order number and enough information for us to identify the order.

Contacting us can help us assist with the return process, but the return address is provided directly below and is not withheld pending customer-service approval.

3. Return Address

Returns must be sent to:

Return Center South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

This is our return center. It is not the registered business address of Jewels by Hanah's legal operator.

Please do not send returns to another business or correspondence address unless we have expressly confirmed in writing that the alternative address may be used for your specific return.

4. Return Shipping Costs

For an ordinary return because you changed your mind, ordered the wrong item, or no longer want the product, the direct cost of return shipping is your responsibility.

Return shipping charges are not deducted or collected by Jewels by Hanah in advance unless specifically arranged.

We recommend using a shipping service that provides tracking and retaining your shipping receipt until the return and refund have been completed.

Jewels by Hanah cannot be responsible for a return parcel that is lost before it reaches the designated return center.

Different rules may apply where an item was defective, damaged, incorrectly supplied, or otherwise not in conformity with the order. See Section 7 below.

5. Return Packaging

Please package returned items securely so that they are reasonably protected during transportation.

Where possible, include your:

• order number;
• name; and
• email address used for the order.

This information helps us match the parcel to your order.

6. Refunds

Once an eligible return has been received and processed, the refund will be issued to the original payment method used for the order.

We do not normally issue refunds to a different card, bank account, wallet, or other payment method.

After a refund has been issued by us, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. Depending on the provider, this may take up to 10 business days.

Business days: Monday through Friday, excluding applicable public holidays.

If more than 10 business days have passed after we confirmed that your refund was issued and the funds still have not appeared, please contact your payment provider first and then contact Jewels by Hanah if further assistance is required.

We will notify you when the return has been processed and the applicable refund has been initiated.

7. Damaged, Defective, Incorrect or Non-Conforming Items

If you receive an item that is:

• damaged;
• defective;
• different from what you ordered; or
• otherwise materially not as described,

please contact notes@jewelsbyhanah.com as soon as reasonably possible.

Include your order number and a clear description of the issue. Photographs may be requested where they are reasonably useful for understanding the problem, but we will not use unnecessary requirements to avoid applicable consumer obligations.

These situations are handled separately from an ordinary change-of-mind return.

Where Jewels by Hanah is responsible for supplying a defective, damaged, incorrect, or otherwise non-conforming item, we will provide the remedy required under applicable law and will not automatically require you to bear return costs that are legally the seller's responsibility.

8. Exchanges

We do not guarantee direct exchanges.

Where you would prefer another product, size, style, or variant, contact notes@jewelsbyhanah.com so we can explain the options available for your order.

Where a standard return is appropriate, the original eligible item can be returned under this policy and a new order can be placed separately.

9. Items That Cannot Be Returned

A return may be refused where an item:

• has been materially used or worn beyond reasonable inspection;
• has been damaged after delivery through misuse or improper handling;
• is returned outside the applicable 30-day voluntary return period; or
• falls within another lawful exception applicable to the specific product or circumstances.

Any exception will be applied only where it is relevant to the actual product and permitted by applicable law.

Sale or discounted items are not automatically excluded from this policy merely because they were purchased at a reduced price.

10. Order Cancellations

If you contact us shortly after placing an order, we may be able to stop it before processing or dispatch.

However, cancellation before shipment is not guaranteed.

If the order has already entered processing or has been dispatched, it may no longer be possible to stop the shipment. Once delivered, eligible items may be returned in accordance with this policy.

11. Refused or Unclaimed Deliveries

Refusing a parcel, failing to collect it, or allowing it to be returned automatically by the carrier does not necessarily complete the normal return process.

If your parcel is being returned to sender or you have declined delivery, contact notes@jewelsbyhanah.com with your order number so we can determine the shipment status and next steps.

Any refund will depend on the actual return of the goods and the circumstances of the order, subject to applicable law.

12. Original Shipping Charges

Where shipping charges were paid for the original order, those charges are not automatically refundable for a voluntary change-of-mind return unless applicable law requires otherwise or we expressly agree to refund them.

Any refund relating to a shipping or fulfillment error caused by Jewels by Hanah will be handled according to the circumstances and applicable law.

13. Incorrect Return Address

Please use the return address stated in this policy.

Jewels by Hanah cannot guarantee receipt or processing of items sent to an unrelated address or to the legal/business address of the store operator where that address is not designated to receive customer returns.

14. Contact

For questions about a return or refund, contact:

Jewels by Hanah
Website: jewelsbyhanah.com
Email: notes@jewelsbyhanah.com

Legal operator:

Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States

The company address above is the legal/business address of the operator and is not the customer return address.

Returns must be sent to the designated return center in Jinhua City, Zhejiang, China shown in Section 3.