Terms of service
Terms of Service
Last updated: September 30, 2026
These Terms of Service govern your use of jewelsbyhanah.com and purchases made from Jewels by Hanah.
Jewels by Hanah is operated by:
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States
Email: notes@jewelsbyhanah.com
By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.
1. About Jewels by Hanah
Jewels by Hanah is an online jewelry store operated by Worldwide Apparel Group LLC.
References in these Terms to “Jewels by Hanah,” “we,” “us,” or “our” refer to Worldwide Apparel Group LLC in its capacity as operator and seller through jewelsbyhanah.com.
2. Eligibility to Place an Order
By placing an order, you confirm that:
- the information you provide is accurate;
- you are legally capable of entering into the transaction;
- you are authorized to use the payment method provided; and
- your purchase is for lawful purposes.
We may refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment failure, obvious pricing errors, product unavailability, or misuse of the website.
3. Product Information
We aim to present product information accurately.
Product pages may include information such as:
- photographs;
- dimensions;
- available variants;
- materials, where verified;
- care information, where applicable; and
- other relevant product characteristics.
Minor differences may occur in how colors appear depending on your device, screen, lighting, or display settings.
Product descriptions, photographs, material information, dimensions, and other objective product claims should be read together with the information shown on the relevant product page.
4. Availability
Products are offered subject to availability.
Adding an item to your cart does not reserve it.
In unusual circumstances, an item may become unavailable after an order is placed. If we cannot fulfill an item, we will contact you and provide an appropriate refund for the affected item where payment has already been collected.
5. Prices
Prices are displayed in the currency shown on the website and checkout.
For the United States storefront, prices are normally displayed in U.S. dollars (USD).
Applicable taxes, shipping charges, and other amounts payable for a particular order will be shown during checkout where applicable.
We may change prices prospectively at any time.
A price change does not affect an order that has already been validly accepted, except where permitted by applicable law or where there is an obvious error that could not reasonably have been understood as the intended price.
6. Orders
When you submit an order, you are requesting to purchase the products listed in that order.
After submission, you may receive an automated confirmation acknowledging that we received your order.
We reserve the right to decline or cancel an order before fulfillment where there is a legitimate reason to do so, including:
- product unavailability;
- payment failure;
- suspected fraud;
- an obvious pricing or listing error;
- an inability to deliver to the address provided; or
- another circumstance that reasonably prevents fulfillment.
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
7. Payment
Payment is due through the payment options made available during checkout.
The payment methods available for a specific transaction may depend on the checkout configuration, device, and other eligibility requirements.
The payment methods actually displayed at checkout are the methods available for that particular order.
You are responsible for providing accurate billing and payment information.
We do not guarantee that every payment method supported by our ecommerce platform will be available for every transaction.
8. Shipping and Delivery
Orders are normally subject to the following estimated schedule:
- Processing: 3–5 business days
- Transit after dispatch: 7–10 business days
- Estimated total delivery: 10–15 business days
Business days are Monday through Friday, excluding applicable public holidays.
These estimates should be read together with our Shipping & Delivery Policy.
Delivery times are estimates rather than guaranteed delivery dates unless we expressly state otherwise for a specific order.
If we become aware that an order cannot be shipped within the timeframe promised, we will communicate the delay and provide the options required under applicable law.
9. Shipping Address
You are responsible for reviewing the delivery information entered during checkout.
Please contact notes@jewelsbyhanah.com as soon as possible if you notice an error.
We cannot guarantee that an address can be changed after processing or shipment has begun.
Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by applicable law.
10. Risk of Loss and Delivery Issues
Delivery issues will be considered according to the circumstances of the shipment and applicable law.
If an order:
- appears lost;
- arrives damaged;
- contains an incorrect item; or
- is shown as delivered but cannot be located,
contact notes@jewelsbyhanah.com with your order number and relevant information.
Nothing in these Terms is intended to remove rights that cannot lawfully be excluded.
11. Voluntary 30-Day Returns
Jewels by Hanah offers a voluntary 30-calendar-day return window after delivery for eligible products.
For a standard change-of-mind return, returned products should be unworn, unused, and in their original condition, with original packaging, tags, protective materials, and accessories where applicable.
Full conditions are described in our Return & Refund Policy.
12. Change-of-Mind Return Costs
For an eligible ordinary return because you changed your mind, the direct cost of sending the product to the designated return center is your responsibility.
Our customer return center is located in:
Jinhua City, Zhejiang, China
The complete return address and return instructions are published in our Return & Refund Policy.
Our legal business address in Wyoming is not a customer return address.
13. Damaged, Defective or Incorrect Products
Products that are damaged, defective, incorrectly supplied, or otherwise legally non-conforming are handled separately from ordinary change-of-mind returns.
Contact:
Please provide your order number and information reasonably necessary for us to understand the issue.
Where applicable law gives you a remedy, our voluntary return policy does not replace or reduce that right.
We will not automatically require a customer to bear costs that applicable law requires the seller to bear for a defective, damaged, or incorrectly supplied product.
14. Refunds
Approved refunds are processed back to the original payment method used for the order.
After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the transaction appears in your account.
The payment provider's processing period is separate from the time at which Jewels by Hanah issues the refund.
15. Exchanges
Direct exchanges are not guaranteed.
If you want a different product or variant, contact notes@jewelsbyhanah.com.
Where appropriate, an eligible item may be returned under the Return & Refund Policy and a separate new order can be placed.
16. Order Cancellations
If you want to cancel an order, contact us as soon as possible.
If fulfillment has not progressed too far, we may be able to stop the order.
Cancellation before dispatch is not guaranteed.
If an order has already been dispatched, it may still arrive and an eligible product can then be handled under the applicable Return & Refund Policy.
17. Promotions and Discounts
Promotional offers may have their own conditions, including:
- start and end dates;
- eligible products;
- minimum order requirements;
- excluded products; or
- limits on combining offers.
Any material conditions will be presented with the relevant promotion.
We may end or modify a promotion prospectively, but this does not affect an order already validly placed under the promotion unless otherwise permitted by law.
Discounts, former prices, and savings claims will only apply where they are genuinely offered for the relevant product and transaction.
18. Gift Cards and Store Credit
Gift cards, store credit, or similar features are governed by any specific terms displayed when those features are actually offered.
Nothing in these Terms should be interpreted as a promise that Jewels by Hanah currently offers gift cards or store credit.
19. Website Content
Unless otherwise stated, the website and its original content, including:
- branding;
- text;
- graphics;
- design elements; and
- other original materials
are owned by, licensed to, or lawfully used by Worldwide Apparel Group LLC.
You may use the website for normal personal shopping purposes.
You may not reproduce, republish, commercially exploit, scrape, or distribute protected website content without authorization where such activity would violate applicable rights or law.
20. Prohibited Use
You may not use the website:
- for unlawful purposes;
- to commit or facilitate fraud;
- to interfere with website security or operation;
- to introduce malicious software;
- to attempt unauthorized access to systems or accounts;
- to impersonate another person;
- to submit knowingly false information; or
- in another manner that violates applicable law.
We may restrict access where reasonably necessary to protect the website, customers, or our business.
21. Third-Party Services and Links
The website may use or link to third-party services that support functions such as payments, ecommerce infrastructure, delivery, or other store operations.
Where you leave our website through a third-party link, that third party may operate under its own terms and privacy practices.
We are not responsible for unrelated third-party websites merely because a link to them appears on our website.
22. No Unverified Commercial Warranty
Jewels by Hanah does not create an additional product warranty merely through general website language.
If a particular product is sold with a specific written commercial warranty or guarantee, its applicable conditions will be stated separately.
This section does not exclude or limit warranties, remedies, or other rights that cannot lawfully be excluded under applicable federal or state law.
23. Liability
To the fullest extent permitted by applicable law, Jewels by Hanah and Worldwide Apparel Group LLC will not be liable for indirect, incidental, special, or consequential losses arising solely from circumstances for which such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
Nothing in these Terms removes any non-waivable consumer right or remedy.
24. Events Outside Our Reasonable Control
We are not responsible for a delay or failure caused by circumstances outside our reasonable control to the extent permitted by law.
Examples may include severe weather, transportation disruption, carrier interruption, natural disasters, government action, widespread network failures, or similar events.
This clause does not remove obligations that applicable law requires us to perform despite such circumstances.
25. Privacy
Our collection and use of personal information are governed by the Privacy Policy applicable to jewelsbyhanah.com.
Where cookies or similar technologies are used, additional information may also be provided through our Cookie Policy and applicable consent tools.
26. Changes to These Terms
We may update these Terms from time to time.
The version published on the website will state its most recent update date.
Changes apply prospectively unless applicable law requires otherwise.
The Terms applicable to an order are generally those in effect when the order was placed, subject to mandatory law.
27. Severability
If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or limited only to the extent necessary to make it enforceable where legally possible.
28. Governing Law
These Terms are governed by applicable United States law and the laws applicable to Worldwide Apparel Group LLC in the State of Wyoming, without excluding any mandatory consumer protection that applies to a customer and cannot lawfully be waived.
Nothing in this section is intended to create an exclusive forum where applicable law gives a consumer the right to bring a claim elsewhere.
29. Complaints and Customer Service
If you have a question or complaint relating to an order, product, payment, delivery, return, or other purchase issue, contact:
Please include your order number where relevant so we can identify the transaction.
30. Legal Operator
Jewels by Hanah
jewelsbyhanah.com
Operated by:
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States
Email: notes@jewelsbyhanah.com
The address above is the legal/business address of the operator. It is not the designated customer return address.