Shipping policy
Shipping & Delivery Policy
Last updated: September 30, 2026
This Shipping & Delivery Policy applies to orders placed through jewelsbyhanah.com.
1. Where We Ship
Jewels by Hanah ships to destinations that are available for selection during checkout.
If a shipping destination is not available at checkout, we are currently unable to accept an order for delivery to that destination.
2. Processing Time
Orders are normally prepared for shipment within:
3–5 business days
Processing begins after we receive a successfully completed order.
Business days are Monday through Friday, excluding applicable public holidays.
Processing time is separate from the carrier's transit time.
3. Transit Time
After your order has been dispatched, the estimated transit time is:
7–10 business days
Business days are Monday through Friday, excluding applicable public holidays.
Carrier transit times are estimates and may occasionally be affected by circumstances outside our direct control.
4. Estimated Total Delivery Time
Our normal estimated total delivery time is:
10–15 business days
This consists of:
- Processing: 3–5 business days
- Transit after dispatch: 7–10 business days
The total estimate begins when we receive a successfully completed order.
5. Shipping Charges
Any shipping charge that applies to your order will be shown during checkout before you complete your purchase.
The amount may depend on the delivery destination, order, and shipping option available at checkout.
No additional shipping option should be considered confirmed unless it is displayed during checkout for your specific order.
6. Order Processing
Once an order has been placed, it enters our processing workflow.
During this period, order information is checked and the order is prepared for dispatch.
If you notice an error in your delivery details, contact us as soon as possible at:
We cannot guarantee that an address or order change can still be made after processing has begun.
7. Order Tracking
Where tracking is available for your shipment, tracking information will be provided after dispatch.
Tracking information may take some time to update after the carrier first receives the shipment.
A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.
8. Split Shipments
In some circumstances, items from the same order may be shipped separately.
If an order is divided into multiple shipments, the parcels may:
- have different tracking numbers;
- receive tracking updates at different times; and
- arrive separately.
You will not be charged additional shipping simply because we choose to divide an order into multiple parcels unless a different arrangement was clearly agreed before purchase.
9. Delivery Delays
Our delivery estimates are based on our normal processing and shipping arrangements.
Occasional delays may occur due to circumstances such as:
- carrier disruptions;
- severe weather;
- unusually high shipping volumes;
- transportation disruptions;
- customs or inspection procedures where relevant; or
- other circumstances outside our reasonable control.
If we become aware that we cannot ship an order within the timeframe we promised, we will contact the customer and provide the appropriate options regarding the delay or cancellation.
10. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
Please review your:
- recipient name;
- street address;
- apartment or unit number where applicable;
- city;
- state;
- ZIP code; and
- other required delivery details
before completing checkout.
If an order cannot be delivered because the address provided was incorrect or incomplete, additional shipping costs may apply if the parcel must be sent again.
Contact notes@jewelsbyhanah.com as soon as possible if you notice an error.
11. Delivered but Not Received
If tracking shows that a parcel was delivered but you cannot locate it, we recommend first checking:
- around the delivery location;
- with other members of your household;
- with neighbors where appropriate;
- with your building reception or mailroom where applicable; and
- directly with the carrier.
If the parcel still cannot be located, contact:
Please include your order number and available tracking information so we can review the situation.
12. Lost or Damaged Shipments
If your order appears to have been lost during transit, contact us at notes@jewelsbyhanah.com.
If your parcel or item arrives damaged, please contact us as soon as reasonably possible and include:
- your order number;
- a description of the issue; and
- photographs where reasonably useful for assessing the damage.
Damaged, defective, incorrect, or otherwise non-conforming goods are handled separately from ordinary change-of-mind returns.
13. Returns
Shipping an order to you and returning an order are separate processes.
Eligible returns are governed by our Return & Refund Policy.
Our designated customer return center is located in Jinhua City, Zhejiang, China. The legal/business address of the store operator is not the customer return address.
Please review the Return & Refund Policy before sending a return.
14. Customer Support
For questions about shipping, delivery, tracking, or an existing order, contact:
Jewels by Hanah
Email: notes@jewelsbyhanah.com
Website: jewelsbyhanah.com
When contacting us about an existing order, please include your order number whenever possible.
15. Legal Operator
Jewels by Hanah is operated by:
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States
The address above is the business address of the legal operator and is not a customer return address.