Frequently asked questions

After completing checkout, you should receive an order confirmation at the email address used for your purchase.

If you do not see it, check your spam or junk folder first.

If you are still unsure whether your order was placed, contact notes@jewelsbyhanah.com.

Contact us as soon as possible at notes@jewelsbyhanah.com.

If processing has not progressed too far, we may be able to help with certain changes.

Changes are not guaranteed once an order has entered processing or has already been dispatched.

If you would like to cancel an order, contact us as soon as possible.

We will attempt to stop the order if it has not progressed too far through processing.

Cancellation before dispatch is not guaranteed.

If the parcel has already been shipped, an eligible item can be returned after delivery in accordance with our Return & Refund Policy.

Our normal estimated delivery schedule is:

Processing: 3–5 business days
Transit after dispatch: 7–10 business days
Estimated total: 10–15 business days

Business days are Monday through Friday, excluding applicable public holidays.

The estimated total delivery period begins after we receive your successfully completed order.

Processing and carrier transit are separate stages:

3–5 business days processing
plus
7–10 business days transit

for an estimated total of 10–15 business days.

Any applicable shipping charge will be displayed during checkout before you complete your purchase.

The amount may depend on your delivery destination, order, and available shipping option.

We ship to destinations that are available for selection during checkout.

If your destination cannot be selected at checkout, we are currently unable to accept an order for delivery there.

Where tracking is available, tracking information will be provided after your order has been dispatched.

Jewels by Hanah uses Track123 for order-tracking functionality.

Tracking information may take some time to update after the carrier first receives the shipment.

A temporary lack of updates does not necessarily mean that your parcel has stopped moving.

If your order is still within the normal 10–15 business day delivery estimate, continue checking the tracking information.

If the normal delivery period has passed and you need assistance, contact notes@jewelsbyhanah.com.

First check:

• around the delivery location;
• with other members of your household;
• with neighbors where appropriate;
• your building reception or mailroom if applicable; and
• directly with the carrier.

If the parcel still cannot be located, email notes@jewelsbyhanah.com with your order number and tracking information.

Yes.

In some cases, items from the same order may be shipped separately.

Separate parcels may have different tracking numbers and may arrive on different days.

Eligible products may be returned within 30 calendar days after delivery.

For a standard change-of-mind return, items should be unworn, unused, and returned in their original condition with any original packaging, tags, protective materials, or accessories supplied with them.

Our designated customer return center is:

This is our customer return center.

The Wyoming business address of Worldwide Apparel Group LLC is not a customer return address.

You may contact notes@jewelsbyhanah.com if you need help with your return.

The return address is provided publicly and is not withheld until customer-service approval.

We recommend including your order information with the parcel so the return can be identified.

For an ordinary return because you changed your mind, the direct return shipping cost is your responsibility.

Different rules apply if an item was damaged, defective, incorrectly supplied, or otherwise not as described.

Contact notes@jewelsbyhanah.com as soon as reasonably possible.

Please include:

• your order number;
• a description of the issue; and
• photographs where reasonably useful.

Damaged, defective, incorrect, or otherwise non-conforming products are handled separately from ordinary change-of-mind returns.

You will not automatically be required to pay costs that applicable law requires the seller to bear.

Direct exchanges are not guaranteed.

If you would prefer another product or variant, contact notes@jewelsbyhanah.com.

Where appropriate, you can return an eligible item and place a new order separately.

Approved refunds are processed back to the original payment method used for the order.

We do not normally send refunds to a different card, wallet, or bank account.

Once an eligible return has been received and processed, we initiate the refund to your original payment method.

After the refund has been issued by us, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. Depending on the provider, this may take up to 10 business days.

Business days are Monday through Friday, excluding applicable public holidays.

If more than 10 business days have passed after we confirmed that your refund was issued and the funds still have not appeared, please contact your payment provider first and then contact Jewels by Hanah if further assistance is required.

An item is not automatically excluded from our return policy merely because it was purchased at a reduced price.

The normal eligibility conditions still apply.

Our United States checkout is intended to support:

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Shop Pay

Wallet availability can depend on your device, browser, and checkout eligibility.

The payment methods actually displayed during checkout are the options available for your specific order.

No. PayPal is not part of the current Jewels by Hanah US payment setup.

No. American Express is not part of the current payment setup.

No. Maestro is not part of the Jewels by Hanah US payment setup.

The United States storefront uses U.S. dollars (USD) unless checkout clearly indicates otherwise.

Check that your:

• card or payment information is correct;
• billing information is accurate; and
• payment method has sufficient funds and is authorized for the transaction.

Your bank or payment provider may also decline a transaction because of its own security or account rules.

If necessary, contact your payment provider directly.

Relevant product information is shown on each product page.

Depending on the item, this may include:

• available variants;
• dimensions;
• verified materials;
• care information; and
• other product-specific details.

Always review the individual product page before ordering.

We aim to represent products accurately, but screens and devices can display colors slightly differently.

Lighting, display settings, and photography can therefore cause minor visual differences.

Use the size, dimensions, or variant information shown on the individual product page where available.

Do not assume that measurements or sizing from one product automatically apply to another.

If you have a question about a particular item, email notes@jewelsbyhanah.com before ordering.

Use the unsubscribe link included in the marketing email.

Unsubscribing from promotional messages does not prevent necessary order-related communications such as:

• order confirmations;
• shipping updates;
• customer-service messages; and
• return or refund communications.

Information about our data practices, analytics, advertising technologies, email providers, Shopify services, and order tracking is available in our Privacy Policy.

Yes.

We use cookies and similar technologies for functions including:

• essential ecommerce functionality;
• security;
• analytics;
• advertising measurement; and
• marketing.

More information is available in our Cookie Policy.

Jewels by Hanah is an online jewelry store operated by Worldwide Apparel Group LLC.

The store focuses on jewelry that can become part of an everyday rotation — pieces for ordinary days, dinners out, dressed-up moments, and everything in between.

Jewels by Hanah is presented as an online store.

We do not advertise a physical Jewels by Hanah boutique, showroom, or retail location.

Jewels by Hanah is operated by:

The address above is the operator's legal/business address and is not a customer return address.